Returns & refunds
If something isn’t right, we’ll sort it out.
We’ll make it right
- Wrong item delivered — we replace it, no charge.
- Damaged in transit — send us a photo of the parcel and the item and we’ll sort it out.
- Quality problem — tell us and we’ll check the batch.
What can’t be returned
Used or opened items, and anything personalised or custom-printed just for you, cannot normally be returned unless they’re faulty.
Refunds
Approved refunds are issued to your original payment method. Once processed, the amount usually reflects in your account within 5–7 working days.
How to raise a return
Contact us with your order number and a short description (and a photo, if it’s a damage or quality issue). We reply, usually the same working day.